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What You Agree To When You Use ng88

These terms set out the rules that apply when you open an account, make a deposit, or place any activity on ng88 — available where local law permits.

Applies to all account activityCovers Touch 'n Go eWallet, Boost, GrabPay transactionsSubject to local law in MalaysiaUpdated terms communicated via account noticeContact support for any clause questions

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How These Terms Apply to Your Account

ng88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on ng88, you confirm that you have read and understood these terms and that your use of the platform is permitted under the laws applicable to you where you are located. These terms govern every interaction — logging in, adding funds via

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Touch 'n Go eWallet, Boost, or GrabPay, placing activity in our lobby, and withdrawing any balance back to your registered wallet. We may update these terms from time to time; when we do, we will notify you through your account inbox or via a notice on
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the site before the change takes effect. Continuing to use your account after a change is posted means you accept the revised terms. If any clause is unclear, do not proceed — reach us on live chat or email and we will walk you through the
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specific wording. These terms are written in English and the English version governs in any dispute. Access to ng88 depends on whether use of an online account of this type is lawful in your region; it is your responsibility to check local law before opening or
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continuing to use an account. Players in Kuantan and elsewhere in Malaysia should note that eligibility is determined by local law and is available only where that law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Our Obligations Under These Terms

These terms are not one-sided. We spell out what we expect from you, and equally what you can expect from us — on data handling, account security, how long we keep your records, and how you can request changes to your account information.

Data Handling

We collect only the data needed to operate your account — registration details, wallet transaction records for Touch 'n Go eWallet, Boost, GrabPay, and session logs. We do not sell your data to third parties.

Account Security

Your account is protected by a password and, where enabled, an OTP sent to your registered mobile number. You are responsible for keeping your login credentials private and for reporting any unauthorised access immediately.

Record Retention

We keep transaction and account records for as long as required to meet our operational and legal obligations. You can request a summary of your account history at any time through live chat or email support.

Requesting Changes

To update personal details — name, registered mobile, or linked wallet — submit a request via live chat with supporting verification. Changes to payment details follow a separate verification step before they are applied.

TERMS CONTACT

Ask Us About Any Clause

If something in these terms is not clear, or you want to raise a concern about how a specific rule applies to your account, we have three direct ways to reach us. We aim to respond to terms-related questions with specific answers — not copy-pasted policy paragraphs — so bring your exact question and we will address it directly.

Team online

Live Chat

Open the chat icon from any page while logged in. Live chat is the quickest path for account-specific terms questions that need a straight answer.

Email Support

Send your terms query to our support address found in the account help section. Email suits detailed questions where you want a written record of our reply.

Account Help Centre

Check the Help section under your account settings for a searchable list of common terms questions, covering wallet rules, withdrawal conditions, and account closures.

Common Questions About These Terms

These are the questions we get most often about the terms — answered directly so you know exactly where you stand before you use your account.

Yes. Every transaction on your account — whether funded via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — is governed by these terms. The same rules apply regardless of which wallet you use.

We will notify you via your account inbox before changes take effect. If you continue using your account after the updated terms are posted, that counts as acceptance. You can contact support before accepting if anything is unclear.

Yes. If you no longer agree, contact us via live chat or email to request account closure. Any available balance will be reviewed and processed to your registered withdrawal wallet before the account is closed.

Send a request through live chat or email support with your account details. We will compile your transaction summary — including wallet deposits and withdrawal records — and send it to your registered email address.

Each account must be used only by the registered account holder. Deposits and withdrawals must come from wallets registered in your own name. Using another person's Touch 'n Go eWallet or Boost account to fund your balance is not permitted under these terms.

Reach us on live chat straight away — describe the transaction or action you believe was affected and quote the specific term if you can. We will review the case and respond with a written explanation through email or chat record.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use ng88

Our Obligations Under These Terms

Ask Us About Any Clause

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 Do these terms apply to all payment methods, including Touch 'n Go eWallet and GrabPay?

02 What happens to my account if ng88 updates the terms?

03 Can I close my account if I no longer agree with the terms?

04 How do I request a copy of my account transaction history?

05 What are the rules around account sharing or using someone else's wallet?

06 Who do I contact if I think a term has been applied incorrectly to my account?

Terms & Conditions

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